FAQ

How can I check the availability of the hotel?
You can check availability and room rates on the booking page or by using the search box on the left. If you have special requests, do not hesitate to contact us by using the appropriate form or simply by calling us.
What payments are accepted?
In addition to cash, we accept Mastercard, Visa and American Express credit cards, as well as cash cards and bank transfers, the latter prior to agreement with the Management during the booking process; cheques are not accepted.
How do you reach the hotel from the airport, station or motorway?
You can find all the information you need in the “Contacts” area.
What are the check-in and check-out times?
Check-in is from 2.00 pm onwards, check-out before 11.00 am. Our guests can leave their luggage in the luggage room for free on the ground floor if the arrival time is earlier than check-in.
Booking cancellation
If you wish to cancel your booking for any reason, please notify the reception 24 hours before arrival. After this deadline, the cancellation fee amounts to the rate of the first night of stay. If your booking is guaranteed by a prepayment and confirmed, the full amount of the reservation will be due.
What services are included in the price?
Unless otherwise agreed in the booking process, the price includes the international buffet breakfast and other free services, such as Wi-Fi coverage throughout our structure.
What time is breakfast served?
Breakfast is served in the first-floor room with a buffet from 07.00 to 10.00 am.
Is it possible to have breakfast served in the room?
Yes, at the scheduled breakfast time you can contact the bar by phone and order breakfast served in your room at an extra cost.
Does the hotel have a lift?
There are two lifts reserved for our customers.
Does the hotel have a garage?
Yes, Hotel President has an indoor garage at an extra cost (booking required). There is also convenient free parking around the hotel for our customers after receiving a coupon at the reception. There is also an internal area which is always free.
Can I bring pets into the hotel?
Unless otherwise agreed, animals are not accepted in the hotel, however you can contact the Management for this request.
Is there a bar in the hotel?
Yes, we have a bar open from 7.00 to 12.00 am on the ground floor, and a bar on the first floor open from 07.00 to 10.00 am; in addition, each floor of the Hotel President is equipped with vending machines for drinks and snacks.
Is the hotel covered by a Wi-Fi signal?
Yes, the entire hotel is covered by a free Wi-Fi connection.
Can the hotel accommodate disabled guests?
We are not yet fully equipped to accommodate disabled guests; however, several rooms have facilities for the disabled, contact the reception.
What languages are spoken in your hotel?
We speak English, German and Spanish.
What services do your rooms offer?
There are three types of room in Hotel President Prato. STANDARD, in a simple classic style, equipped with large, newly designed, high thermal efficiency windows, completely renovated bathrooms with bath or shower, hairdryer and soft terry towel set, telephone, Wi-Fi connection, minibar, air conditioning, heating, satellite LED TV and safe. SUPERIOR, in addition to the Standard room equipment, they offer completely new furnishings renovated in 2017 with Made in Italy curtains, bedspread and furniture, 32 to 48-inch LED TV, minibar with products offered to our guests, High-quality courtesy set. 40 sqm JUNIOR SUITE located only on the 3rd and 4th floors of our hotel, they are larger than the Superior rooms and have hypoallergenic and antibacterial two-sized cushions, bathrobes and slippers, high-quality organic courtesy set, small lounge, corner bar with kettle, coffee, tea, cappuccino and herbal teas, 48-inch Palco LED TV. Large communicating family rooms are also available upon request.
Are there any restaurants in the area?
In addition to numerous restaurants, many reachable without having to take the car, Hotel President has an internal restaurant and we also cater to companies who come to us for business needs, ensuring them agreements with personalized prices with restaurants in the area that offer menus with a wide selection, the bill will then be paid at Check-out in the Hotel.
What does the area offer?
Ask for information at the reception for the many events organized in our city but also in those nearby. Hotel President is located in an excellent position just 200 metres from the centre of Prato, easily reached on foot, 20 minutes from Florence, 25 minutes from Montecatini Terme, 45 minutes from Versilia, 35 minutes from Lucca, 12 minutes from Pistoia, 35 from San Gimignano and 45 from Siena; the opportunities and the embarrassment of the choice of beautiful cities to visit, make this Hotel the right choice for location and practicality, making you feel you are at home during your stay for business trips and pleasure; Prato also offers you excellent and traditional places with typical Tuscan cuisine, monuments and events now known also nationwide.

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